GENERAL TERMS AND CONDITIONS RENO NOVO

(registered office: 3211 LUBBEEK, Tiensesteenweg (Binkom) 11)

(Company number: 0875.572.874)

1. Application

These general terms and conditions apply to all offers and quotations from and to all agreements with Reno Novo. By placing an order or entering into an agreement, the Customer accepts the general terms and conditions of Reno Novo.

2. Offers and quotations

All offers and quotations from Reno Novo are non-binding until the moment of acceptance by the Customer. All prices are always exclusive of VAT (unless otherwise stated). Prices are indicative and may be subject to price changes. Obvious mistakes or errors do not bind Reno Novo and it cannot be held liable for this. The agreement is concluded when the Customer signs the quotation / agreement unchanged within eight working days for approval and returns it to Reno Novo. After the expiration of this period, Reno Novo is no longer bound. Any order or order confirmation by the Customer binds the Customer to the agreement. All changes to the quotation will be executed on a time and materials basis and charged at the applicable hourly rate at that time, unless otherwise agreed.

3. Payment terms

3.1 Unless otherwise agreed, invoices from Reno Novo are payable in cash.

Disputes must be communicated in detail to Reno Novo by registered letter within 7 working days after the invoice has been sent. A dispute can in no case justify a postponement or suspension of payment.

3.2 All invoices are payable on their due date by transfer to the account number of Reno Novo. Each payment is charged to the oldest overdue invoice, and first to the owed interest and costs. Allowed discounts expire if the general conditions are not respected.

3.3 If the Customer does not make payment on the due date, the Customer owes Reno Novo a late payment interest. 

In the case of a consumer a first free reminder will be sent. If the consumer then does not pay within 14 days as stated in the first reminder, collection interest will be charged at the statutory interest rate starting from the 15th calendar day following the day on which the first notice of default was sent to the individual customer. Additionally, a flat fee will also be owed as follows: (1) 20.00 EUR if the owed balance is less than or equal to 150.00 EUR; (2) 30.00 EUR plus 10% of the owed amount on a scale between 150.01 and 500.00 EUR if the owed balance is between 150.01 EUR and 500.00 EUR; (3) 65.00 EUR owed plus 5% of the owed amount on the scale above 500.00 EUR with a maximum of 2,000.00 EUR if the owed balance is higher than 500.00 EUR. The administration costs for each additional reminder amount to 7.50 EUR, increased by the applicable postage costs at the time of sending. The aforementioned provision regarding the individual customer as a client is reciprocal in the sense that the aforementioned provision also applies insofar as Reno Novo bv would commit a similar default to the default sanctioned against the individual customer.

In case of non-payment on the due date, the company is automatically and without any prior notice liable for interest in accordance with the Law of August 2, 2002 regarding the fight against payment delays in commercial transactions from the due date. Additionally, a flat-rate compensation of 15% of the outstanding amount is also automatically due without any prior notice, with a minimum of 125.00 EUR, without prejudice to the default interest. In case of late payment, all other outstanding claims against the customer will also become due automatically.

4. Method of payment

The price will be paid as follows:

Upon the signing of the agreement, a deposit or earnest money amounting to 35% of the total amount of the quote.

The invoices from the contractor are payable within 8 days after the invoice date by transfer to the account number mentioned on the invoices, which is BE85 3350 3229 7006.

5. Additional work

Any change, addition, or omission regarding the work as described in the order form/quote/agreement must be the subject of an annex to that order form/quote/agreement. In the absence thereof, it is always and irrevocably assumed that this work was carried out in accordance with the (verbal) instructions of the Customer. Any written confirmation or notification regarding changes, additions, or omissions of the work as described in the order form/quote/agreement will be irrefutably accepted and irrevocably binding on the Customer in the absence of any written comments within 24 hours from the sending of our notification or confirmation. 

Additional work, i.e., work performed on top of the previously established assignment, as well as unknown provisions, will always be carried out at the hourly rate and price of the goods used. The Client has previously informed themselves about the prevailing rates at that time and declares their agreement unless expressly deviated from. In deviation from article 1793 OBW, additional work can be proven by all means of law.

6. Acceptance

Each delivery will be immediately reviewed by the client, together with Reno Novo. If the client later raises visible defects, this must be done within 14 days after receipt of the final invoice and by registered letter.

The aforementioned period of 14 days is therefore equated with the sole and final delivery. Visible defects are also covered due to the expiration of the aforementioned period. When a provisional delivery was contractually provided, the visible defects or defects in conformity are covered by the provisional delivery.

7. Liability

7.1 Reno Novo commits to performing all services and obligations with care. All performances of Reno Novo are obligations of means. Reno Novo is not liable for errors in the execution due to insufficient or incorrect information or input by the Client. Reno Novo is not liable for damage that occurs or has occurred during or after the Client has processed or had processed the goods produced by Reno Novo.

7.2 After delivery, the ten-year liability of Reno Novo is limited to the grounds provided in articles 1792 and 2270 of the Civil Code. Reno Novo can only be held liable under articles 1792 and 2270 of the Civil Code for mere execution errors.

7.3. The contractor is liable to consumers for a period of three years and to a business for a period of six months from the date of delivery for minor hidden defects, provided that the legal action is taken within 6 months after discovering the defect, under penalty of inadmissibility.

7.4. Reno Novo is not liable for any errors in the design of the building or due to a lack of supervision by the leading and supervising architect or for lack of management or supervision in general.

7.5. If the client or the architect imposes the use of certain materials and methods on Reno Novo, contrary to the reservation that the contractor has formulated regarding this, the contractor is in no way liable for any harmful consequences directly or indirectly attributable to this.

7.6. Reno Novo is solely liable for direct damage. It can never be held liable for indirect damage, including but not limited to consequential damage, lost profits, missed savings, or damage to third parties.

7.7. The liability of Reno Novo regarding services provided to the customer is in any case limited to either re-performing the services or refund of the price paid by the Customer at least for that part of the work to which the liability relates.

The total liability of Reno Novo shall never exceed the price paid by the Customer to Reno Novo for the services that caused the damage.

7.8  Regarding services from third-party suppliers, Reno Novo accepts no liability beyond or other than the liability that the third-party suppliers are willing to accept for their products or services.

8. Retention of title

8.1 The materials, goods, and items supplied by Reno Novo remain its property after the execution and/or delivery until the full price has been paid, increased possibly with default interest, damages, and costs. As long as that full payment of the price has not occurred, the Customer may not transform, alienate, transfer, encumber, and/or otherwise make available in any form and under any title to third parties the executed services and/or supplied materials and items.

8.2 Reno Novo reserves the right to, at any time, retrieve the supplied services at the Customer's expense. This right of recovery is exercised by simple letter. Additional costs, such as for example costs of disassembly and transport, are also at the Customer's expense, in addition to a compensation equal to 30% of the price.

9. Complaints

Any complaints about the services performed will only be accepted if they are made by registered letter and are thoroughly justified, within 7 days after the services have been performed or after the hidden defect has become known to the Customer and/or could have been known. If this period is exceeded, any claim against Reno Novo regarding any defect or shortcoming related to the services will lapse.

10. Right of withdrawal

Only if the agreement is concluded with a consumer and this takes place outside of sales areas, it may be that the Customer as a consumer has a right of withdrawal. The Customer then has a period of 14 days to withdraw from the agreement without stating reasons and at no cost, unless otherwise specified. This withdrawal period expires 14 days after the day on which the agreement is concluded. The Customer wishing to invoke the right of withdrawal must do so in an unambiguous manner. The Customer must use the withdrawal form or provide another unambiguous statement in which he declares to withdraw from the agreement. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the Customer. The Customer must demonstrate that he can invoke the right of withdrawal. If the Customer wishes for the performance of services to commence during the designated withdrawal period, the Customer must expressly request this in writing. If the Customer exercises the right of withdrawal in this case, he is obliged to reimburse the reasonable costs of Reno Novo in accordance with article VI.71 §3 W.E.R.. If the services have been fully performed, the Customer acknowledges that he loses his right of withdrawal.

11. Force majeure

Force majeure situations such as, for example, public unrest, unsuitable climatic conditions for carrying out work, strikes, administrative measures, and other unexpected events over which Reno Novo has no control, release Reno Novo, for the duration of the disruption and for their scope from its obligations, without any right to price reduction or compensation for the Customer. Reno Novo is in no way liable for shortcomings, including delays, in the execution of the agreement that arise therefrom.

12. Nullity

If any provision or part of a provision of these general terms and conditions or of the agreement to which these general terms and conditions apply is null, unenforceable, or not defensible, the remaining provisions will remain in full force. Reno Novo as well as the customer will replace the null, unenforceable, or not defensible provision with another provision that closely approximates its purpose and scope.

13. Applicable law – competent court

Belgian law applies to any dispute, all offers, quotes, and agreements of Reno Novo. Any dispute regarding the conclusion, validity, execution, and/or termination of the agreement will be settled by the competent courts of the judicial district of Leuven.

14. Personal data and data protection

(GDPR – General Data Protection Regulation)

Reno Novo processes your personal data because you use our services and/or because you provide it yourself.  Not limited to we process: first name, last name, title, address, phone/cell number, email address, website, IP address, … Reno Novo processes this data in the context of preparing a quote – for email communication – for accounting processes. The customer can always view, modify, and if necessary have their information adjusted and/or deleted upon simple request via email to info@renonovo.be.  Reno Novo bv takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, and unwanted disclosure. If you have the impression that your data is not well secured or if there are indications of misuse, please contact us via info@renonovo.be .

By signing the quote, the customer also agrees to the publication of some photos of the completed project on our website and Facebook/Instagram page – without any mention of name and address.

On our website, you can find the complete privacy policy of Reno Novo.

For contractors: the subcontractor must comply with the provisions of the General Data Protection Regulation in the exercise of their activities according to the guidelines provided by the main contractor. Personal data may only be used on behalf of the subcontracting itself.